This statement tells you how Western United Financial Services Pty Ltd (ABN: 54 099 067 519), collects, uses and discloses personal information and what we expect of you.

 

We are covered by the Federal Privacy Act and its National Privacy Principles (NPPs), which set out standards for the collection, use, disclosure and handling of personal information.

Personal information is essentially information or an opinion about a living individual whose identity is apparent or can reasonably be ascertained from the information or opinion (e.g. a name and address).

It is important that you read, understand and agree to the following which applies after 21 December 2001.

We collect personal information either directly from the relevant individuals or indirectly from third parties.

For example an insured may not only provide us with information on themselves for the purpose of obtaining our services but also on other insured’s who they represent. We may also obtain personal information from past insurers, witnesses to claims, health care workers and publicly available sources etc.

We collect personal information to be able to provide our various services.

These include insurance broking, claims management, risk management consulting, and other forms of insurance services (including underwriting and reinsurance), employee benefits and Superanuation.

 We also use it to help to develop and identify products and services that may interest clients, conduct market or customer satisfaction research, develop, establish and administer alliances and other arrangements with other organizations in relation to the promotion, administration and use of our respective products and services. For more information on our services please contact us.

We do not use or disclose personal information for any purpose that is unrelated to our services and that you would not reasonably expect (except with your consent).

We have a duty to maintain the confidentiality of our clients` affairs, including personal information. Our duty of confidentiality applies except where disclosure of your personal information is with your consent or compelled by law.

We usually disclose personal information to third parties who assist us or are involved in the provision of our services. For example, in arranging and managing your insurance needs we may provide information to insurers, reinsurers, other insurance intermediaries, insurance reference bureaus, our advisers such as loss adjusters, lawyers and accountants, and others involved in the claims handling process. We also provide it to purchasers of our business and related companies.

We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use or disclose it.

If the required personal information is not provided, we or any involved third parties may not be able to provide appropriate services.

 

 

You are able to visit our website without providing any personal information. We will only collect personal information with your prior knowledge. Email addresses are only collected if you send us a message and email addresses collected through the website will not be automatically added to a mailing list.

 

 

A Cookie is a small string of information that a website transfers to your browser for identification purposes. The cookies we use may identify individual users. Cookies can be either "persistent" or "session" based. Persistent cookies are stored by your computer, contain an expiration date, and are mainly for the user's convenience. Session cookies are short-lived and are held on your browser's memory only for the duration of you session, they are used only during a browsing session, and expires when you quit your browser. We may use both session and persistent cookies. This information may be used to personalise your current visit to our website or assist with analytical information on site visits. Most internet browsers can be set to accept or reject cookies. If you do not want to accept cookies, you can adjust your internet browser to reject cookies or to notify you when they are being used. However, rejecting cookies may limit the functionality of our website.

 

 

When you provide us with personal information about other individuals, we rely on you to have made them aware that you will or may provide their information to us, the purposes we use it for, the types of third parties we disclose it to and how they can access it (as described in this document). If it is sensitive information we rely on you to have obtained their consent to the above. If you have not done either of these things, you must tell us before you provide the relevant information.

If we give you personal information, you and your representatives must only use it for the purposes we agreed to.

Where relevant, you must meet the requirements of the National Privacy Principles set out in the Privacy Act 1988, when collecting, using, disclosing and handling personal information on our behalf;

You must also ensure that your agents, employees and contractors meet the above requirements.

We endeavour to protect any personal information that we hold from misuse and loss, and to protect it from unauthorised access, modification and disclosure.

We may transfer your personal information overseas where it is necessary to provide our service. For example, we sometimes use the internet to collect and process information. In addition, some insurers or reinsurers are based overseas and we need to provide your personal information to them to arrange your cover. In most cases, we only do this with your consent.

In the future we may consider the sale or restructure of our business or the purchase of the business of other Insurance brokers or financial advisers. In such circumstances it may be necessary for your personal information to be disclosed to permit the parties to assess the sale or restructure proposal for example through a due diligence process. We will only disclose such of your personal information as is necessary for the assessment of any sale or restructure proposal and subject to appropriate procedures to maintain the confidentiality and security of your personal information. In the event that a sale or restructure proceeds, we will advise you accordingly.

 

If we send you any information about services or products, or you do not want us to disclose your personal information to any other organization (including related bodies corporate) you can opt out by contacting our privacy officer, Angela Samulkiewicz at Western United Financial Services Pty Ltd PO Box 3232 Perth Adelaide Terrace WA 6832.

If you wish to gain access to your personal information, or you want us to correct or update it, or you have a complaint about a breach of your privacy, or any other query relating to our Privacy Policy, contact our Privacy Officer, Angela Samulkiewicz during business hours on

Telephone: 08 9221 2022

Mail: Privacy Officer, Western United Financial Services Pty Ltd,

PO BOX 3232 Perth Adelaide Terrace WA 6832

Fax: 08 9221 2527

Email: angelas@wufswa.com